IT Client Onboarding & Infrastructure Assessment

Welcome! To provide you with standard support, custom proposals, and rapid SLA response, we need detailed information about your company's network and computing setup. Let's begin the onboarding assessment.

Company

Network

Computers

Servers

CCTV

Remote

Helpdesk

SLA

Emergencies

Risks

Review

Computer Infrastructure

Information on user workstations, laptops, and client management.

Number of Desktops

Number of Laptops

Operating Systems

Domain Joined?

Yes No

Active Directory Present?

Yes No

Centralized User Management?

Yes (Azure AD, JumpCloud, etc.) No (Individual Local Accounts)

Comments

Server Infrastructure

Physical/virtual machines powering server hosting and centralized operations.

Number of Physical Servers

Number of Virtual Servers

Server Operating Systems

Server Roles

File Server Application Server Database Server Domain Controller Backup Server Other

Backups Configured?

Yes No

Backup Frequency

Retention Period

Comments

CCTV & Security

Camera networks, recorders (NVRs), and video archiving settings.

Number of NVRs

Number of DVRs

Remote Access

Virtual Private Networks and applications allowing inbound external administration.

VPN Available?

Other VPN Name

Remote Access Software

AnyDesk TeamViewer RustDesk Windows RDP Other

Other Remote Software Name

Unattended Access Available?

Yes No

Configuration Backups Available?

Yes No

Comments

Helpdesk & Ticketing

How users query support and view historical issues.

Existing Ticketing System?

Yes No

Support Requirements

Desired Service Level Agreement response criteria and hours of coverage.

Required Remote Response Time

Required On-Site Response Time

Support Coverage Needs

Business Hours After Hours Weekends 24/7

Comments

Emergency Definitions

Classification of critical events in your IT organization.

Which events do you classify as Critical/Emergency?

Entire Network Down Internet Down Server Down CCTV Recording Failure Multiple Users Affected Single User Issue Printer Issue Software Issue Other

Comments / Declarations

Risk Assessment

Known risk factors that may affect business continuity or support safety.

Select any active risk concerns at your sites:

Frequent Power Failure No UPS (Uninterruptible Power Supply) Frequent ISP Failure Aging Hardware / Out-of-Warranty Systems No Backup Strategy Storage Capacity Issues Security / Phishing / Firewall Vulnerabilities Disaster Recovery Concerns

Comments / Additional Risks

Review & Submit

Verify all details before finalizing assessment onboarding.

IT Client Onboarding & Infrastructure Assessment

Company Information

Network Infrastructure

Computer Infrastructure

Server Infrastructure

CCTV & Security

Remote Access

Helpdesk & Ticketing

Support Requirements

Emergency Definitions

Risk Assessment

Review & Submit

Assessment Submitted Successfully!